Refund policy

Return and Refund Policy

Field & Needlecraft, operated by GOODFIELD COMMERCE LLC, wants you to feel confident when shopping with us. This policy explains how returns, damaged or incorrect items, cancellations, and refunds are handled.

30-Day Return Window

You may request a return within 30 calendar days after the item is delivered.

If an order is delivered in multiple packages, the return period for each product begins on the date that particular product is delivered.

To be eligible for a return, the product must generally be:

In the same condition in which it was received
Unused, unworn, unwashed, and unaltered
Complete with all parts, accessories, manuals, and tags
In its original packaging when reasonably possible
Accompanied by the order number or other proof of purchase

Products that show signs of use, installation, assembly, alteration, accidental damage, misuse, or missing components may be refused or may qualify only for a partial refund.

How to Request a Return

Before sending any product, contact us at support@fieldandneedlecraft.com and include:

Your order number
The email address used at checkout
The product you wish to return
The reason for the return
Photographs when the product is damaged, defective, incomplete, or incorrect

If the return is approved, we will provide the correct return address and return instructions. When applicable, we will also provide information about a return shipping label.

Our business address is not a return address. Return locations may vary depending on the product, supplier, warehouse, fulfillment location, and order.

Do not send a product to our business address or any other address without prior authorization. Unauthorized returns, or products sent to an incorrect address, may not be received and may not qualify for a refund.

After receiving return authorization, the product should normally be shipped within 10 calendar days using the provided instructions.

Change-of-Mind Returns

For returns based on personal preference, ordering the wrong size or color, no longer needing the product, or another reason unrelated to a product defect or fulfillment error:

The customer is generally responsible for return shipping costs.
Original shipping charges are not refundable.
If we provide a return label, the cost of that label may be deducted from the refund.
We recommend using a tracked shipping method and keeping the shipping receipt.

We are not responsible for customer-paid return shipments until they are delivered to the authorized return location.

Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order after delivery and contact us as soon as possible if:

The product arrives damaged or defective
You receive the wrong product, size, color, or quantity
Parts, accessories, or components are missing
The product is materially different from what was ordered

Visible shipping damage, incorrect products, and missing components should preferably be reported within 7 calendar days after delivery.

We may request clear photographs of:

The complete product
The damaged or incorrect area
The exterior and interior packaging
The shipping label
Missing or incorrect components

Please keep the product and all packaging until the review is complete.

After reviewing the issue, the available resolution may include replacement parts, a replacement product, a partial refund, a full refund, or another appropriate solution.

When the issue was caused by shipping damage, a product defect, or our fulfillment error, we will generally cover the approved return or replacement shipping cost. In some cases, a return may not be required, and we will provide specific instructions.

No Unapproved Product Substitutions

We will not knowingly replace an unavailable product with a materially different product without approval.

If the exact item becomes unavailable, we may contact you with an available option. You may approve the alternative or request cancellation and a refund for the unavailable item.

Order Cancellations and Changes

To request an order cancellation or change, contact us as soon as possible after placing the order.

We will make a reasonable effort to assist, but cancellation or modification is not guaranteed after an order has entered processing, been submitted to a fulfillment location, or been shipped.

If an order is successfully canceled before shipment, the canceled amount will be refunded to the original payment method.

If the order has already shipped, it must generally be handled under the applicable return procedure after delivery.

If we cannot ship an order within the applicable shipping timeframe, we may contact you with an updated estimate and the option to accept the delay or cancel the unshipped item for a full refund.

Packages Marked Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it, please:

Check the mailbox, porch, garage, side entrance, parcel locker, and other safe delivery locations
Ask household members, building staff, and nearby neighbors
Review any delivery photograph or carrier notice
Contact the carrier using the tracking number
Allow up to two business days, as some carriers scan packages shortly before final delivery

If the package is still missing, contact us as soon as possible, preferably within 7 calendar days of the delivery scan.

We may open a carrier investigation and request additional information or a written confirmation of non-receipt. Depending on the investigation, the resolution may include a replacement, refund, carrier claim, or another appropriate remedy.

Refused and Undeliverable Packages

If a package is returned because it was refused, the address was incorrect or incomplete, delivery attempts were unsuccessful, or the package was not collected from a carrier or parcel locker, we will review the order after the package is returned.

Original shipping charges, return shipping charges, or other carrier costs may be deducted from the refund when the delivery failure was not caused by Field & Needlecraft or the carrier.

Exchanges

Direct exchanges are not guaranteed because product availability and return locations may vary.

For a change-of-mind exchange, the fastest option is generally to complete an approved return and place a new order for the desired product.

For damaged, defective, incomplete, or incorrect products, contact us before placing another order so that we can review the appropriate replacement or refund option.

Non-Returnable Items

Certain products cannot be returned, including:

Personalized, customized, or made-to-order products
Perishable goods, live plants, food, flowers, or similar products
Opened personal-care, hygiene, or sanitary products
Hazardous materials, flammable liquids, gases, or regulated products
Gift cards
Products specifically marked “Final Sale” before purchase
Products damaged through misuse, improper installation, alteration, or ordinary wear

A discounted or promotional price does not automatically make a product final sale. An item is treated as final sale only when it is clearly identified as such before purchase.

If you are uncertain whether a product may be returned, contact us before placing your order.

Return Inspection

After an authorized return is received, we will inspect the product and notify you whether the refund has been approved, partially approved, or declined.

A partial refund may apply when a returned product:

Has been used, installed, assembled, washed, or altered
Is missing parts, accessories, manuals, packaging, or promotional items
Has damage that was not reported before return
Has lost value because of handling beyond what was reasonably necessary to inspect it

Refunds

Approved refunds will be issued to the original payment method. We do not normally issue refunds to a different card, bank account, or person.

We aim to submit approved refunds within 10 business days after the return inspection or after a no-return refund is approved.

After we submit the refund, your bank or payment provider may require additional time to post it to your account.

If more than 15 business days have passed since we confirmed that a refund was issued, contact us at support@fieldandneedlecraft.com.

Refund Abuse and Fraud

We reserve the right to decline or limit return and refund requests involving suspected fraud, altered evidence, repeated policy abuse, unauthorized returns, product switching, or other misuse, consistent with applicable law.